1Information We Collect
Information you provide directly
- Name, email address, phone number, when you submit an enquiry or make a booking
- WhatsApp number, when you contact us via WhatsApp
- Government-issued ID details, required for Uttarakhand portal registration (collected during the booking process, not stored on our website)
- Health information you voluntarily disclose for trip safety planning
- Passport details, for NRI pilgrims, for documentation purposes only
Information collected automatically
- Website analytics data (pages visited, session duration, device type), collected via Google Analytics 4
- Heatmaps and scroll behaviour, collected via Microsoft Clarity (anonymised)
- Ad conversion data, collected via Google Ads when you arrive from one of our ads and then submit an enquiry
- IP address and browser type, standard server logs
- Cookies, see Section 5 below
2How We Use Your Information
- To process and fulfil your helicopter trip booking
- To communicate booking confirmations, itinerary details and pre-trip information
- To complete Uttarakhand government portal registration on your behalf
- To respond to enquiries submitted via the website, WhatsApp, phone or email
- To send relevant updates about your booking dates, weather conditions or schedule changes
- To improve our website and services (using anonymised analytics data)
- To comply with legal requirements
We do not use your personal data for unsolicited marketing without your explicit consent.
4Data Retention
Booking-related personal data is retained for 5 years from the date of travel, as required for financial and tax record-keeping purposes under Indian law.
Website analytics data is retained per the Google Analytics 4 default retention period (14 months).
Enquiry data, where no booking was made, is retained for 12 months.
6WhatsApp Communications
When you contact us via WhatsApp, your number and conversation are processed through Meta's WhatsApp Business platform, and Meta's privacy policy applies to those communications. We use WhatsApp solely to respond to enquiries and manage your booking. We do not add you to broadcast lists or send marketing messages without your explicit consent.
7Security
We take reasonable precautions to protect your personal data. Our website is served over HTTPS. Booking-related data is stored on secure systems with access restricted to the team members directly involved in operations.
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take our obligations seriously and will notify you promptly in the event of a data breach affecting your personal information.
8Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to legal retention requirements
- Withdraw consent for any marketing communications at any time
To exercise any of these rights, contact us at [email protected]. We will respond within 15 business days.
9Children's Privacy
We do not knowingly collect personal information from children under 13 years of age independently. If a child is part of a booking, their data is collected as part of the family booking and used solely for trip administration.
10Changes to This Policy
We may update this privacy policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our services after any changes constitutes acceptance of the updated policy.
11Contact
For privacy-related queries or requests:
Spiritual Yatra
B-86, Jagdishnagar, Jwalapur, Haridwar, Uttarakhand 249407, Bharat