1Cancellation by the Customer
All cancellation requests must be submitted in writing, by email to [email protected] or on WhatsApp. The cancellation date is the date on which written confirmation is received by Spiritual Yatra.
| Days before departure | Cancellation charge | Refund amount |
|---|---|---|
| More than 60 days | 10% of total package value | 90% refunded |
| 31 to 60 days | 25% of total package value | 75% refunded |
| 15 to 30 days | 50% of total package value | 50% refunded |
| 7 to 14 days | 75% of total package value | 25% refunded |
| Less than 7 days | 100% of total package value | No refund |
| No show or no contact | 100% of total package value | No refund |
The advance booking deposit (25% to 30%) is non-refundable if cancelled within 30 days of departure, regardless of the schedule above.
2Weather-Related Cancellations and Delays
Helicopter operations in the Himalayas are weather-dependent. Spiritual Yatra is not liable for delays or cancellations caused by adverse weather, including but not limited to fog, snow, high winds, heavy rainfall, or any condition deemed unsafe by the aviation operator or the DGCA.
Our weather delay policy
- Buffer day includedAll 5N/6D packages include one buffer day to accommodate weather delays. One day of helicopter grounding is absorbed within the existing itinerary at no additional cost.
- Extended delay beyond 1 dayIf weather grounds helicopters for more than 1 day, we extend hotel accommodation at our cost for up to 1 additional night. If the delay extends further, we offer either continued wait at actuals cost sharing, or a partial refund for any Dham not completed.
- Missed Dham refundIf a specific Dham cannot be completed due to sustained weather grounding and falls outside the buffer, a proportional refund is calculated based on that Dham's share of the package cost. The exact amount is determined case by case.
- No refund for short delaysDelays of up to 4 hours within the same day do not qualify for any refund. Mountain weather is variable and same-day clearances are common.
3Cancellation by Spiritual Yatra
In the rare event that Spiritual Yatra cancels a package before departure for reasons within our control, we will offer either:
- A full refund of all payments made, or
- Rebooking to an alternative date of your choice at no additional cost
Cancellations caused by government orders, temple closures by temple trusts, natural disasters or force majeure events are not within our control and will be handled under the weather-related provisions above, case by case.
4Rescheduling and Date Changes
Date changes are subject to availability and the following charges:
- More than 30 days before departure: ₹5,000 per person rescheduling fee
- 15 to 30 days before departure: ₹10,000 per person rescheduling fee
- Less than 15 days before departure: treated as a cancellation and rebooking, so standard cancellation charges apply
One date change per booking is permitted. Subsequent changes are treated as cancellation and rebooking.
5Medical Cancellations
Cancellations due to a documented medical emergency, with a valid medical certificate, are considered case by case. We will waive cancellation charges up to the point that costs have already been committed to aviation partners and hotels. Please contact us immediately: the sooner we know, the more we can recover for you.
6Refund Processing
- Refunds are processed to the original payment source (bank transfer, UPI or credit card) within 7 to 10 business days of the cancellation confirmation
- International wire transfer refunds, for NRI customers, may take 10 to 15 business days due to banking processes
- All refunds are in INR at the exchange rate applicable at the time of payment
7Contact for Cancellations
For all cancellation requests and queries:
Spiritual Yatra
Our team can walk you through the cancellation terms that apply to your specific booking.